v999 Privacy Policy

This Privacy Policy ("Policy") is issued by v999 ("v999", "we", "us", "our") and applies to all personal data collected, processed and stored in connection with your use of the v999 website at v999.im and all related services, features, betting markets and games offered thereon ("the Platform").

v999 takes the privacy of its players seriously. We are committed to handling your personal information transparently, securely and in a manner consistent with internationally recognised data protection principles. By registering a v999 account and using the Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the v999 Terms and Conditions, which govern the overall terms of your use of the Platform. In the event of any conflict between this Policy and the Terms and Conditions with respect to data privacy matters, this Policy shall take precedence.

v999 collects personal data in several ways as described below.

2.1 Registration Data. When you create a v999 account, we collect the personal information you provide during the registration process, which may include:

• Full legal name;
• Date of birth (used to verify that you meet the 18+ age requirement);
• Residential address (including city – e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad);
• Email address;
• Mobile telephone number;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data. Prior to processing your first withdrawal from the v999 platform, we are required to verify your identity. KYC verification may require you to submit copies of government-issued identification documents (such as a CNIC, passport or driving licence), proof of address, and in some cases proof of payment method ownership (e.g., a screenshot of your JazzCash or Easypaisa account).

2.3 Financial Transaction Data. We collect records of all deposits, withdrawals and bonus transactions conducted through your v999 PKR wallet. This includes payment method identifiers (such as a JazzCash mobile number or bank account reference), transaction amounts in PKR, and transaction timestamps.

2.4 Gaming and Betting Activity Data. We maintain detailed logs of all gaming and betting activity on your v999 account, including game sessions, bet amounts, bet outcomes, PSL or cricket betting market selections, slot spins, keno draws and all other real-money wagers.

2.5 Technical and Device Data. We automatically collect technical information when you access v999, including your IP address, browser type and version, operating system, device type, referring URL, pages visited, time on site and session duration.

2.6 Communications Data. We retain records of communications between you and the v999 support team, including live chat transcripts and email correspondence.

v999 uses your personal data for the following purposes:

• Account creation and management – to create, maintain and administer your v999 account;
• Identity and age verification – to confirm you are 18 years or older and to verify your identity in compliance with anti-money laundering obligations;
• Payment processing – to process PKR deposits via JazzCash, Easypaisa and bank transfers, and to process withdrawal requests to your designated payment method;
• Service delivery – to provide access to cricket betting, PSL odds, live casino games, slots, keno and all other v999 products;
• Fraud and security monitoring – to detect and prevent fraudulent activity, money laundering, underage gambling, duplicate accounts and other prohibited conduct;
• Responsible gaming – to monitor gaming patterns for signs of problem gambling and to enforce responsible gaming tools such as deposit limits and self-exclusion;
• Customer support – to respond to your support enquiries and resolve account issues;
• Legal and regulatory compliance – to comply with applicable laws, regulations and licensing requirements;
• Platform improvement – to analyse usage patterns and improve the functionality, content and user experience of v999;
• Marketing communications – where you have provided explicit consent, to send promotional offers, bonus alerts and platform news to your registered email address or mobile number.

v999 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing an alternative lawful basis for processing.

v999 processes your personal data on the following legal bases:

• Contractual necessity – processing required to perform the contract between you and v999, including account management, game access and payment processing;
• Legal obligation – processing required to comply with anti-money laundering legislation, age verification requirements and other applicable legal duties;
• Legitimate interests – processing carried out for v999's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring and service improvement, where such interests are not overridden by your data protection rights;
• Consent – processing based on your specific, informed and freely given consent, such as the receipt of marketing communications. You may withdraw consent at any time by contacting v999 support or updating your account communication preferences.

v999 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers – including operators of JazzCash, Easypaisa, Visa, Mastercard, UnionPay and bank transfer services, for the purpose of processing your deposits and withdrawals;
• Identity verification providers – third-party KYC and AML screening services used to verify your identity and satisfy regulatory obligations;
• Game software providers – suppliers of casino games and live dealer studio streams who may process limited technical data to deliver game content to your device;
• IT and platform service providers – hosting, security, analytics and customer support technology vendors who process data on v999's behalf under data processing agreements;
• Regulatory and law enforcement authorities – where v999 is required by law, court order or regulatory instruction to disclose personal data.

All third parties who process personal data on v999's behalf are required to maintain appropriate technical and organisational security measures and to process data only in accordance with v999's documented instructions.

v999 uses cookies and similar tracking technologies on its platform. Cookies are small text files placed on your device by your browser when you visit v999. They serve the following purposes:

• Essential cookies – required for the platform to function correctly, including maintaining your logged-in session, storing your language preference and enabling secure navigation;
• Analytical cookies – used to collect aggregated, anonymised data about how users interact with v999 pages, which helps us identify areas for improvement;
• Functional cookies – used to remember your preferences and settings, such as remembered login details where you have enabled this option;
• Security cookies – used to detect and prevent fraudulent login activity and bot interactions.

You can control or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the v999 platform, including the ability to maintain a logged-in session.

v999 retains your personal data for as long as your account remains active and for a period thereafter as required to fulfil our legal, regulatory and contractual obligations. Specifically:

• Account registration and identity verification data is retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with applicable anti-money laundering record-keeping requirements;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Gaming activity logs are retained for a minimum of three (3) years;
• Support communications are retained for two (2) years from the date of the last communication.

Where retention beyond these periods is required by applicable law or ongoing legal proceedings, data will be retained for the duration of that requirement. Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised.

v999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and v999 servers;
• One-way cryptographic hashing of all account passwords;
• Access controls restricting internal access to personal data on a need-to-know basis;
• Regular security assessments and vulnerability monitoring of platform infrastructure;
• Optional two-factor authentication (2FA) available to all registered v999 players.

Notwithstanding these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, v999 will notify affected players without undue delay in accordance with applicable notification requirements.

Subject to applicable law, you may have the following rights in relation to your personal data held by v999:

• Right of access – to request a copy of the personal data v999 holds about you;
• Right to rectification – to request correction of inaccurate or incomplete personal data;
• Right to erasure – to request deletion of your personal data, subject to v999's legal retention obligations;
• Right to restriction – to request that v999 restrict the processing of your data in certain circumstances;
• Right to object – to object to processing based on legitimate interests, including direct marketing;
• Right to withdraw consent – to withdraw any consent previously given for marketing or other consent-based processing at any time.

To exercise any of these rights, please contact v999 support at [email protected]. v999 will respond to valid requests within a reasonable timeframe. We may be required to verify your identity before processing a data subject request.

v999 strictly prohibits the use of its platform by any person under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected personal data from an underage user, we will immediately close the associated account, void all transactions, and delete or anonymise the personal data collected.

If you believe that a person under the age of 18 has registered a v999 account, please notify us immediately at [email protected].

v999 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, we will notify registered players by email or through a prominent notice on the v999 platform prior to the revised Policy taking effect. The "Last updated" date at the top of this page will be revised upon each update.

Your continued use of the v999 platform following notification of changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must cease using v999 and may request voluntary account closure through the v999 support team.

If you have any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by v999, please contact our support team. English-language support is available 24 hours a day, 7 days a week via live chat (accessible after v999 login) or by email at [email protected].

Please include your registered v999 username or account email address in all privacy-related correspondence to allow us to identify your account and respond efficiently to your request.